Partner with HEVO Auto Accelerate Revenue
in the EV Era
Become a Dealer or Enterprise Partner of HEVO Auto – Unlock exclusive charging tariffs from the HEVO Charge ecosystem.
Exclusive Advantage: HEVO EV + HEVO Charge Stations
HEVO Auto customers immediately receive preferential charging rates and deep discounts across the entire HEVO Charge ultra-fast charging network.
The synchronized charging network completely eliminates "range anxiety" for buyers, building absolute trust and a distinct competitive edge when choosing HEVO.
FLEET GREENING PROJECT WITH GRAB VIETNAM
HEVO Auto is proud to partner with Grab in electrifying delivery fleets, boosting driver income and reducing carbon emissions in major cities.
FREQUENTLY ASKED QUESTIONS
Common questions regarding warranty policies, maintenance, and support services for HEVO electric scooters.
Yes. Warranty rights are tied to the vehicle's VIN (chassis number), not the owner. Simply update your ownership details on the HEVO App, website, or at an Authorized Center within 30 days of transfer to continue enjoying the remaining warranty period.
Not necessarily. Lithium batteries naturally degrade over time and charge cycles. HEVO provides warranty coverage if the State of Health (SOH) drops below 70% within the battery warranty period. You may request a complimentary SOH diagnostic at an Authorized Center during the 6-month periodic battery inspection.
Yes. Maintenance outside the Authorized Center network is not recognized as valid grounds for maintaining warranty status, unless pre-approved by HEVO in writing. Additionally, damages resulting from unauthorized disassembly or repair are excluded from warranty.
No. Using non-genuine chargers is a leading cause of battery failure and fire hazards, and will void your warranty coverage. If your charger malfunctions, please contact HEVO for inspection or genuine replacement.
No. The time your vehicle spends in the service center for warranty repairs will be added directly to your remaining warranty period. If service takes longer than 20 business days, HEVO will provide a courtesy scooter or replacement battery for temporary use.
If a technician confirms the scooter cannot operate due to a manufacturing defect and it remains under warranty, HEVO provides free towing within a 30 km radius of the nearest Authorized Center. Beyond this radius, roadside assistance is supported according to published rates.
You can file an appeal via the hotline or HEVO App within 15 days of receiving the notice; HEVO will respond within 15 business days. If an agreement is still not reached, both parties can jointly appoint an independent assessment agency; the party found at fault will bear all assessment costs.
HEVO digitally stores all purchase, warranty, and maintenance records by VIN, so physical warranty booklets are not required. However, please retain your invoice, sales contract, and Delivery Handover Report for verification if needed.